When I look at small businesses in my area, a lot of them still rely on paper invoices and phone orders, and they seem to do just fine. Meanwhile, some startups that jumped on every digital tool are already struggling to pay their software subscriptions. What does 'digital transformation' really mean for a business that has been running profitably for decades — is it about adopting new technology for its own sake, or about solving actual problems that customers face? I've seen both sides, so I'm torn. Would you say a family-owned hardware store that finally accepts card payments but keeps their manual inventory system is 'digital' enough, or are they just delaying the inevitable?