I've worked in logistics for over eight years, and I keep seeing companies jump into automation without thinking through the ripple effects on their supply chain. Sure, automated warehouses can cut picking errors by 30%, but what happens when a system glitch stalls an entire fulfillment center for a day? My own firm tested robotic sorters two years ago, and we had to keep a manual backup team on standby for months until the software stabilized. Which matters more for long-term resilience: investing in smart technology or building a workforce that can adapt when that technology fails?